Informativa sulla privacy
Your gear supports the work you put in. Your privacy deserves the same level of care.
At AthleteKits, we want shopping with us to feel straightforward from the moment you start browsing to the moment your order reaches you. That includes being clear about the information we collect, why we need it, how we use it and the choices you have over it.
This Privacy Policy applies when you visit athletekits.com, place an order, contact our team, subscribe to our communications or otherwise interact with AthleteKits.
1. Information We Collect
The information we collect depends on how you use AthleteKits.
When you place an order or provide information directly to us, we may collect details such as your:
- Name
- Email address
- Telephone number
- Billing address
- Delivery address
We also process information connected with your purchases, including the products ordered, sizes and colours selected, order value, shipping method, delivery information, returns, exchanges, refunds and cancellations.
If you contact our team, we may keep the information you provide so that we can answer your question, resolve an issue or follow up where needed.
When you browse AthleteKits, some technical information may be collected automatically, including your IP address, browser, device type, operating system, pages viewed, referring source, approximate location and interactions with the website.
If you sign up for marketing, we may also record your communication preferences and how you interact with the messages we send.
2. Payment Information
Payments made through AthleteKits are processed using secure payment services.
Depending on the payment method you choose, we may receive information such as:
- Confirmation that payment was successful
- Transaction references
- Payment method used
- Limited billing information
Full card details are handled through the relevant payment provider and are not required to be stored directly by AthleteKits for us to fulfil your order.
3. How We Use Your Information
Most of the information we collect has a simple purpose: helping us get the right product to the right customer and provide support before and after the purchase.
We may use personal information to:
- Process and fulfil orders
- Confirm and manage payments
- Arrange shipping and delivery
- Provide tracking information
- Process returns, exchanges, refunds and cancellations
- Respond to customer enquiries
- Maintain your customer account, where applicable
- Prevent fraud and suspicious activity
- Keep AthleteKits and its checkout secure
- Improve our website and shopping experience
- Maintain necessary financial and transaction records
- Comply with legal, accounting, tax or regulatory obligations
- Send marketing communications where you have chosen to receive them or where otherwise permitted
We aim to collect and use only the information reasonably necessary to operate AthleteKits and provide the service you expect.
4. Why We Are Allowed to Use Your Information
Where UK or European data protection law applies, personal information must be processed on an appropriate legal basis.
In many cases, we use your information because it is necessary to fulfil an order or provide a service you requested. For example, we need your delivery details before we can send your order.
In other circumstances, we may process information because:
- We have a legal obligation
- It supports a legitimate business interest, such as fraud prevention, security or customer service
- You have given us consent
Where we rely on consent, you can withdraw that consent at any time.
Withdrawing consent does not affect processing that was lawful before it was withdrawn.
5. Marketing Communications
Training plans should be useful. Your inbox should be too.
Where you have chosen to hear from AthleteKits, we may send you information about new arrivals, collections, offers and other relevant updates.
You can unsubscribe from marketing emails at any time by using the unsubscribe option included in the message or by contacting:
Opting out of marketing will not stop important service communications relating to orders, deliveries, payments, returns, refunds or account security.
6. Cookies and Similar Technologies
AthleteKits uses cookies and similar technologies to help the website function properly and understand how customers interact with it.
Some cookies are necessary for features such as:
- Keeping products in your cart
- Remembering certain preferences
- Maintaining website security
- Supporting checkout functionality
Other technologies may help us measure performance, understand browsing behaviour or support marketing and advertising activities.
Where applicable law requires permission for non-essential cookies, they will be used according to the choices you make through the privacy or cookie controls available on the website.
You can also manage cookies through your browser settings, although blocking certain cookies may affect how parts of AthleteKits work.
7. Who We Share Information With
Running AthleteKits means working with trusted companies that help us process payments, operate the website and deliver orders.
We may share personal information with:
E-commerce providers
Our online store and checkout are supported by Shopify and related e-commerce services.
Payment providers
Information may be processed by card networks, digital-wallet providers, banks and other financial services involved in completing your payment.
Delivery and fulfilment partners
Shipping and logistics providers may receive information necessary to deliver, track, return or investigate an order.
Technology and business providers
We may work with service providers supporting website hosting, analytics, security, customer communications, accounting and other operational functions.
Authorities and legal recipients
Information may be disclosed when required by applicable law, regulation, court order or another lawful request, or where reasonably necessary to protect AthleteKits, our customers or our legal rights.
Service providers receiving personal information are expected to process it only for appropriate purposes and in accordance with applicable privacy and security requirements.
8. Responsibility for Personal Information
For the purposes of applicable data protection requirements, personal information collected through AthleteKits is handled by VIBER COLLECTION LTD, Company No. 16892227, the business operating the AthleteKits store.
Throughout this Policy, we continue to refer to the store simply as AthleteKits, “we”, “us” or “our”.
9. Selling or Sharing Personal Information
AthleteKits does not sell or rent personal information for monetary payment to third parties for their own direct marketing purposes.
Some privacy laws use terms such as “sale”, “sharing” or “targeted advertising” more broadly, particularly where advertising technologies are involved.
Where applicable law gives you a right to opt out of such activities, we will respect that right and provide an appropriate way to exercise it.
10. International Data Transfers
AthleteKits serves customers across several international markets, and some of the companies that support our store may process information outside the country in which you live.
As a result, personal information may sometimes be transferred internationally.
Where applicable privacy law requires additional safeguards for those transfers, we take appropriate steps to use recognised legal protections or transfer mechanisms.
You may contact us if you would like further information about safeguards relevant to your personal information.
11. How Long We Keep Your Information
We keep personal information only for as long as there is a reasonable business or legal reason to do so.
How long that is depends on factors such as:
- Why the information was collected
- Whether an order or customer relationship remains active
- Accounting and tax requirements
- Fraud-prevention needs
- Customer disputes
- Legal or regulatory obligations
Certain order and transaction records may therefore remain on file after an order has been completed.
When information is no longer reasonably required, it may be deleted, anonymised or securely disposed of.
12. Keeping Your Information Secure
Performance comes from consistency. Security does too.
We use reasonable technical and organisational safeguards designed to protect personal information from unauthorised access, misuse, loss, alteration or disclosure.
These measures may include encrypted connections, controlled access and security systems provided by our e-commerce, payment and technology partners.
No online system can be guaranteed to be completely secure.
If a personal-data breach occurs, we will investigate it and make any notifications to authorities and/or affected individuals that are required under applicable law.
13. Your Privacy Rights
Depending on where you live, you may have rights relating to the personal information we hold about you.
These may include the right to:
- Request access to your information
- Request correction of inaccurate information
- Request deletion in certain circumstances
- Restrict certain processing
- Object to certain uses of your information
- Receive certain information in a portable format
- Withdraw consent where consent is relied upon
- Opt out of marketing communications
- Ask how your information has been used or disclosed
- Submit a privacy complaint
- Exercise other rights provided under applicable privacy law
Not every right applies in every situation, and certain legal exceptions may apply.
To make a privacy request, contact:
We may need to verify your identity before completing certain requests.
Requests will be handled within the timeframe required by the law applicable to you.
14. UK and European Customers
Customers in the United Kingdom and, where applicable, the European Economic Area may have additional rights under applicable data protection legislation.
These can include rights relating to access, correction, deletion, restriction, objection and data portability.
Where processing relies on your consent, you may withdraw that consent.
You may also have the right to raise a concern with the data protection authority responsible for your location.
UK customers can contact the Information Commissioner's Office (ICO).
Customers in European Union countries may contact the relevant national data protection authority.
We encourage you to contact AthleteKits first so that our team has the opportunity to address your concern directly.
15. Customers in Other Markets
AthleteKits also serves customers in Australia, Canada, New Zealand, the United States and other supported markets.
Privacy rights differ by country and, in some cases, by state or province.
Depending on where you live and which privacy rules apply, you may have additional rights concerning:
- Access
- Correction
- Deletion
- Consent
- Use and disclosure of personal information
- Advertising practices
- Privacy complaints
We will assess privacy requests according to the law applicable to the individual and to our processing activities.
Requests can be sent to:
16. Customers Under 18
AthleteKits products may be browsed by customers of different ages, but purchases should not be made independently by minors.
You should be at least 18 years old to place an order independently.
Anyone under 18 should use AthleteKits and make purchases only with the involvement and permission of a parent or legal guardian.
If you believe that a child has provided personal information to AthleteKits inappropriately, please contact us so we can review the situation.
17. Fraud Prevention and Automated Tools
To keep transactions secure, AthleteKits and its service providers may use automated systems designed to identify potentially fraudulent, suspicious or abusive activity.
These systems may consider information relating to the order, payment, device or transaction.
Where applicable law gives individuals specific rights concerning automated decision-making, we will respect those rights.
18. Links to Other Websites
AthleteKits may occasionally link to websites or services operated by other companies.
Once you leave athletekits.com, the privacy practices of those independent services are outside our control.
We recommend reviewing their privacy information before providing personal information directly to them.
19. Privacy Questions and Complaints
Privacy should be understandable, not something you need to train for.
If you have a question, want to exercise a privacy right or believe your information has not been handled correctly, contact our team.
AthleteKits
59 Hacking Street
Salford, M7 4ZD
United Kingdom
Email: contact@athletekits.com
Phone: +44 7446 362229
We will review legitimate requests and complaints carefully and respond within the timeframe required by applicable law.
20. Changes to This Policy
AthleteKits may update this Privacy Policy when our services, technology, business practices or legal obligations change.
When we make an update, the latest version will be published on this page and the date at the top will be revised.
Where a material change requires additional notice or consent under applicable law, we will provide it.
21. Contact AthleteKits
For questions about this Policy or the way AthleteKits handles personal information, contact:
Email: contact@athletekits.com
Phone: +44 7446 362229
Address: 59 Hacking Street, Salford, M7 4ZD, United Kingdom
Support hours
Monday to Friday: 9:00 AM – 4:30 PM (UTC+0)
Saturday and Sunday: 10:00 AM – 2:00 PM (UTC+0)
Email support is available seven days a week.
Whether you're chasing a new personal best or simply finding the right pair for your next session, the details behind your order should feel just as dependable as the gear you choose. That's the standard we aim to maintain with your personal information too.