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Every order has a journey ahead of it. At AthleteKits, we want that journey to be clear from the moment you check out until your gear reaches your door.

This Shipping Policy explains where we ship, how long delivery normally takes, how tracking works, and what to do if something does not go according to plan.

1. Shipping Overview

AthleteKits offers Express Free Shipping on all orders across our supported markets.

Shipping detail Express Free Shipping
Shipping cost Free
Order cutoff 5:00 PM (UTC+0)
Processing time 1–3 business days
Transit time 7–10 business days
Total estimated delivery time 8–13 business days

There is no minimum order value required to qualify for free shipping.

The total delivery estimate combines the time needed to prepare your order with the time it spends in transit.

2. Where We Ship

AthleteKits currently ships to:

Australia, Belgium, Canada, Spain, France, Italy, Netherlands, New Zealand, Sweden, United Kingdom and United States.

Express Free Delivery is available across all supported destinations.

If a country or region is not available for selection at checkout, we are unable to deliver there at that time. Please do not select another country as a substitute.

3. Order Processing

Orders are normally processed within 1–3 business days.

During this time, we verify the order details, prepare and package the selected items, complete our fulfilment checks and get the parcel ready for dispatch.

Orders placed before our 5:00 PM (UTC+0) cutoff may begin processing from that business day. Orders placed after the cutoff will normally begin processing on the next business day.

For delivery estimates, business days generally mean Monday through Friday, excluding applicable public holidays.

4. Delivery Time

Once dispatched, delivery normally takes 7–10 business days.

Together with the processing period, most orders should arrive within an estimated:

8–13 business days

Delivery dates are estimates rather than guaranteed arrival dates. Occasionally, circumstances outside our reasonable control may add extra time to the journey.

5. Express Free Shipping

Getting your gear moving should not add another charge at the finish line.

AthleteKits provides Express Free Shipping on every order to our supported destinations.

There is no minimum purchase requirement and no mandatory paid shipping upgrade.

Your shipping charge should therefore appear as FREE during checkout.

If a shipping charge unexpectedly appears when ordering to one of our supported countries, please contact us before completing the order so that our team can review it.

6. Taxes, Customs Duties and Import Fees

All prices displayed on AthleteKits include applicable taxes. Any customs duties, import taxes, customs-clearance charges or other fees associated with delivering an order are included in the product price or covered by AthleteKits.

The price displayed at checkout is the final amount payable. Customers will not be asked to pay additional taxes, customs duties or import charges at checkout or upon delivery.

7. Tracking Your Order

Once your order has been dispatched and tracking becomes available, we will send you a shipping confirmation containing your tracking number or tracking link.

Tracking information may take 24–48 hours to begin updating after dispatch.

A temporary absence of tracking updates does not necessarily mean your parcel has stopped moving.

8. Shipping Delays

We work to keep every order moving, but occasionally the route takes a little longer than planned.

Delays can sometimes result from:

  • Carrier disruption

  • Severe weather

  • Public holidays

  • Customs processing

  • High shipping volumes

  • Transportation interruptions

  • Remote delivery locations

  • Incorrect or incomplete address information

If your order is significantly delayed or has not arrived within a reasonable period after the estimated delivery window, please contact us and our team will review the available tracking and shipment information.

9. Damaged, Incorrect or Missing Orders

The finish line should be the right product arriving in the condition you expected.

If your order arrives damaged, you receive the wrong product, size, colour or variant, or your parcel appears to be missing, please contact us as soon as reasonably possible.

We may ask you to provide:

  • Your order number

  • A description of the issue

  • Clear photographs where relevant

  • Photographs of the packaging or shipping label where applicable

Please keep the product and original packaging while the issue is being reviewed.

We will assess the situation and provide the appropriate next step in accordance with our Return & Refund Policy.

10. Delivery Address

Customers are responsible for providing complete and accurate delivery information at checkout.

Please check your name, street address, apartment or unit number where applicable, city, state or region, postal code, country and telephone number carefully before placing your order.

If you notice an error after ordering, contact us immediately.

We will make reasonable efforts to help, but we cannot guarantee that an address can be changed once an order has entered fulfilment or has already been dispatched.

Certain P.O. boxes, forwarding addresses, military addresses or remote locations may also be subject to carrier restrictions.

11. Returned-to-Sender Parcels

A parcel may occasionally be returned to the sender because of an incomplete or incorrect address, unsuccessful delivery attempts, failure to collect the parcel, refusal of delivery or another carrier-related issue.

If this happens, please contact us.

We will review the reason for the return and explain the available options before arranging the next step.

12. Contact AthleteKits

Whether your order has just left the starting line or is already making its way to your door, our support team is here to help.

Email: contact@athletekits.com
Phone: +44 7446 362229
Address: 59 Hacking Street, Salford, M7 4ZD, United Kingdom

Support hours

Monday to Friday: 9:00 AM – 4:30 PM (UTC+0)
Saturday and Sunday: 10:00 AM – 2:00 PM (UTC+0)

Email support is available seven days a week.

From checkout to doorstep, our goal is simple: keep the route clear, keep you informed, and get your AthleteKits order where it needs to go.