Sometimes the gear is right, but the fit is not. At AthleteKits, we want the next step to be just as clear as the purchase itself.

Eligible items can be returned within 30 days of delivery, and exchanges are welcome where the requested replacement is available.

1. Returns at a Glance

Return detail	AthleteKits policy
Return window	30 days from delivery
Refund processing	Within 10 days after approval
Restocking fee	None
Change-of-mind return shipping	Customer's responsibility
Damaged, defective or incorrect items	Handled by AthleteKits
Exchanges	Accepted, subject to availability
Return address	Provided after return approval

Our 30-day return policy is designed to give customers additional flexibility and does not limit any mandatory consumer rights that may apply in your country.

2. Countries Covered

This Return & Refund Policy applies to eligible AthleteKits orders delivered to:

Australia, Belgium, Canada, Spain, France, Italy, Netherlands, New Zealand, Sweden, United Kingdom and United States.

3. Starting a Return

If something is not quite right, contact us within 30 days of receiving your order.

Email contact@athletekits.com and include:

• Your order number

• The item you would like to return

• The reason for the return

• Whether you would prefer a refund or exchange

• Photographs where the item is damaged, defective or incorrect

Once your return has been reviewed and approved, we will send you the appropriate return instructions and return address by email.

Please do not send products back before receiving return authorization.

The AthleteKits business address in Salford is not automatically the return destination, so products should not be sent there unless our support team specifically instructs you to do so.

4. Return Condition

For a normal change-of-mind, fit or size return, items should be returned in a condition suitable for inspection and resale.

Products should be:

• Unused beyond what is reasonably necessary to check the item

• Unwashed

• Free from marks, stains, odours or damage

• Returned with original tags where supplied

• Returned with the original product packaging where reasonably possible

For footwear, trying on the shoes indoors on a clean surface is completely reasonable when checking fit.

Shoes intended for a normal change-of-mind return should not be worn outdoors or used for training, running or everyday wear.

Soles should remain clean and unmarked.

Where footwear was supplied in a branded shoe box, the box should also be returned in reasonable condition. Please do not use the original shoe box itself as the shipping parcel or attach shipping labels directly to it.

Nothing in these conditions removes any mandatory rights you may have where an item is faulty, damaged, incorrect or not as described.

5. Change-of-Mind and Fit Returns

Changing your mind or discovering that the fit is not right happens. That is why AthleteKits provides a 30-day return window.

For voluntary returns, including:

• Change of mind

• Incorrect size selected

• Preference for another colour

• Fit not being suitable

the customer is responsible for the cost of shipping the item back to the authorized return destination.

We do not charge a restocking fee.

We strongly recommend using a tracked return service and keeping your proof of postage until your return has been completed.

The parcel remains your responsibility while it is travelling back to the return destination, subject to any rights provided by applicable law.

6. Sale and Discounted Items

A faster price should not mean fewer basic return options.

Sale and discounted products can be returned under the same 30-day AthleteKits return policy, provided they meet the applicable return conditions.

Any statutory rights concerning faulty, damaged or misdescribed sale products remain unaffected.

7. Exchanges

We accept exchanges for eligible products where the requested replacement is available.

Exchanges are particularly useful when the product is right but the size is not.

To request one, email contact@athletekits.com with your order number and the size or colour you would like instead.

For voluntary size or colour exchanges, you are responsible for sending the original item back to us.

Once the return has been received and approved, we will arrange the replacement subject to stock availability.

If the requested replacement is unavailable, our team will let you know and you may choose an available alternative where appropriate or receive a refund instead.

If you would like a completely different product rather than another variant of the same item, the simplest route may be to return the original item and place a new order.

8. Damaged, Defective or Incorrect Items

Your order should arrive ready for the miles ahead, not already carrying damage from the journey.

If an item arrives damaged, appears defective, or you receive a product, size, colour or variant different from what you ordered, contact us as soon as reasonably possible after discovering the issue.

Please include:

• Your order number

• A short description of the problem

• Clear photographs of the item

• Photographs of the packaging and shipping label where relevant

Please keep the item and its packaging while we review the claim.

Where the problem is confirmed as an AthleteKits, fulfilment or product fault, we will provide an appropriate solution. Depending on the circumstances, this may include a replacement, refund or other remedy available to you.

For confirmed damaged, defective or incorrect products, you will not be expected to pay the reasonable return cost where AthleteKits or applicable consumer law makes that cost our responsibility.

We may provide a return label, arrange the return directly or explain another reimbursement process depending on the destination.

There is no 24-hour reporting deadline that automatically removes your applicable consumer rights.

9. Receiving and Inspecting Your Return

Once your return reaches the authorized destination, it will be inspected before the refund or exchange is completed.

We will check that:

• The correct item was returned

• The return corresponds with the authorized request

• The product condition meets the applicable return requirements

• All relevant components or packaging have been included

If we need additional information, our team will contact you.

Where a product shows use or damage beyond what is reasonably necessary to inspect it, this may affect eligibility or the amount refundable where permitted by applicable law.

10. Refunds

Once your return has been received, inspected and approved, we will process the refund within 10 days.

Refunds are normally issued to the original payment method used for the order.

After AthleteKits processes the refund, your bank, card issuer or payment provider may require additional time before the funds appear in your account.

If more than 15 days have passed after we confirmed your refund and you still cannot see it, please contact us so we can help review the transaction.

11. What Is Refunded?

For an approved return, the amount refunded will normally cover the eligible product amount paid for the returned item.

AthleteKits does not charge a restocking fee.

Because AthleteKits provides free shipping on supported orders, there is normally no original standard shipping charge to deduct from a refund.

For damaged, defective, incorrect or otherwise non-conforming items, any additional amounts that must be refunded under applicable consumer law will also be handled accordingly.

12. International Returns

Customers across our supported markets may request returns using the same process described in this Policy.

The correct return destination will be supplied after your request has been authorized.

Return destinations can vary depending on the order and fulfilment arrangement, so please do not independently select or guess a return address.

For voluntary international returns, the customer is responsible for the return shipping cost unless we tell you otherwise or applicable law requires a different arrangement.

Because international postage prices vary considerably by location and carrier, we recommend using a tracked service and reviewing the cost before dispatching the parcel.

If you would like information about the return destination applicable to your market before making a purchase, contact our support team and we will provide the information currently available for your location.

13. Duties, Taxes and Import Charges on Returns

Where taxes or duties were collected directly by AthleteKits as part of the original transaction, their refund treatment will depend on the circumstances of the return and applicable law.

Charges paid directly by a customer to customs authorities, carriers or other third parties may need to be reclaimed from the organisation that collected them.

Our support team can provide available order information where reasonably necessary to assist with that process.

14. Lost Return Parcels

For voluntary returns arranged by the customer, we strongly recommend using a tracked shipping service.

Please retain:

• Your tracking number

• Proof of postage

• Return receipt

• Any relevant carrier documentation

If a customer-arranged return is lost before reaching the authorized return destination, AthleteKits may need proof of shipment before we can determine the available next step.

Where AthleteKits arranged the return transport directly, we will work with the relevant carrier where a parcel goes missing in transit.

15. Order Cancellations

Returns and cancellations happen at different stages of an order.

If your order has not yet progressed too far through fulfilment, you may be able to request a cancellation without waiting for delivery.

Cancellation requests are handled under our Cancellation Policy.

Once an order has already been dispatched, the return process described in this Policy will normally apply instead.

16. Your Consumer Rights

Our AthleteKits 30-day policy is intended to make returns easier, not replace rights already provided to you by law.

Depending on where you live, you may have additional rights where products are:

• Faulty

• Damaged

• Not as described

• Incorrect

• Not of satisfactory quality

• Otherwise not compliant with applicable consumer requirements

Nothing in this Policy is intended to exclude or restrict consumer rights that cannot legally be limited.

17. Need Help With a Return?

Finding the right fit can take more than one attempt. If you need help with a return, exchange or refund, our team is here to keep the process moving.

Email: contact@athletekits.com
Phone: +44 7446 362229
Address: 59 Hacking Street, Salford, M7 4ZD, United Kingdom

Please remember that the address above is our business contact address and should not be used for returns unless specifically authorized by our team.

Support hours

Monday to Friday: 9:00 AM – 4:30 PM (UTC+0)
Saturday and Sunday: 10:00 AM – 2:00 PM (UTC+0)

Email support is available seven days a week.

The right gear should help you move forward. When something needs to come back instead, our goal is to make the route clear from the first email to the final refund or exchange.