Sometimes plans change before an order gets moving.

At AthleteKits, orders begin progressing through fulfilment shortly after purchase. For that reason, we provide a limited cancellation window before an order enters processing.

This Policy explains when an order can be cancelled, the cancellation fee that applies, and what happens once processing has begun.

1. Cancellation Overview

Cancellation detail	AthleteKits policy
Cancellation window	Within 8 hours of purchase
Order status required	Order must not yet have entered processing
Cancellation fee	9% of the order value
Amount refunded	91% of the eligible order amount
After 8 hours	Cancellation no longer available under this procedure
Once processing begins	Cancellation no longer available under this procedure
After delivery	Return & Refund Policy applies where eligible
Refund method	Original payment method

To qualify for cancellation through this Policy, both conditions must be met: the request must be made within 8 hours of purchase and the order must not yet have entered processing.

2. Requesting a Cancellation

If you need to cancel your order, contact AthleteKits as soon as possible and no later than 8 hours after placing the order.

Email: contact@athletekits.com

Please include:

• Your order number

• Your full name

• The email address used for the order

• A clear request to cancel

We will review the status of your order and confirm whether it is still eligible for cancellation.

Because fulfilment can begin quickly, an order that has already entered processing can no longer be cancelled through this procedure, even if fewer than 8 hours have passed.

3. 9% Cancellation Fee

Every customer-requested cancellation approved under this Policy is subject to a 9% cancellation fee, where permitted by applicable law.

The fee is calculated using the applicable order amount and is deducted from the cancellation refund.

This means that 91% of the eligible order amount is refunded following an approved cancellation.

For example:

Order amount: £100
Cancellation fee: £9
Amount refunded: £91

The 9% cancellation fee forms part of AthleteKits' voluntary pre-processing cancellation service and applies whenever a customer asks us to cancel an eligible order under this procedure.

4. Why the Cancellation Window Is Limited

The starting line for fulfilment begins shortly after checkout.

Once an AthleteKits order enters processing, products may already be allocated, checked, prepared or packaged for dispatch.

The 8-hour window gives customers an opportunity to stop an order early while allowing us to keep fulfilment moving efficiently once processing has begun.

For this reason, cancellation eligibility ends when either:

• More than 8 hours have passed since purchase, or

• The order has already entered processing

whichever happens first.

5. After the Cancellation Window

Once the cancellation window has closed, the order will continue through processing and delivery.

We cannot guarantee or provide cancellation through this Policy after:

• The first 8 hours have passed

• Processing has begun

• The order has been prepared for dispatch

• The order has already been shipped

If you no longer want the product, please allow the order to complete delivery.

You may then request a return where eligible under our Return & Refund Policy.

6. Orders Already Shipped

Once an order has been dispatched, it cannot be cancelled through this Policy.

Please allow the parcel to reach its delivery destination before starting a return.

Our Return & Refund Policy provides eligible items with a 30-day return window from delivery, subject to the applicable return conditions.

Please do not refuse the parcel or independently send it to our business contact address as a substitute for following the return procedure.

The correct return instructions and destination will be provided after your return request is approved.

7. Cancellation Refunds

When an eligible cancellation is approved, AthleteKits will refund 91% of the applicable order amount to the original payment method, with the remaining 9% retained as the cancellation fee where legally permitted.

AthleteKits will process the applicable refund within 10 days after cancellation approval.

After the refund has been issued by AthleteKits, your bank, card issuer or payment provider may require additional time before the funds appear in your account.

If more than 15 days have passed since we confirmed that your refund was processed and you still cannot see it, please contact us.

8. Changing an Order

Selected the wrong size, colour, quantity or another order detail?

Contact us as quickly as possible.

Where the order has not yet entered processing, we may be able to help correct certain details.

Changes cannot be guaranteed.

If a requested change requires the original order to be cancelled, the cancellation conditions in this Policy, including the applicable 9% cancellation fee, will apply.

9. Delivery Address Changes

Please check your delivery information carefully before submitting an order.

If you notice an incorrect address, contact us immediately.

Where possible, we will try to correct the delivery information before processing or dispatch.

However, address changes cannot be guaranteed once fulfilment has begun, and we may be unable to redirect a parcel after it has been handed to the carrier.

10. If AthleteKits Cancels Your Order

The 9% cancellation fee applies only to customer-requested cancellations under this Policy.

It does not apply when AthleteKits cancels an order because we are unable to fulfil it.

This could happen because of circumstances such as:

• Unexpected product unavailability

• Payment failure or reversal

• A material pricing or technical error

• An address that cannot be serviced

• Legitimate fraud or security concerns

• Another circumstance preventing fulfilment

Where AthleteKits cancels an order after collecting payment, the applicable amount will be refunded without the customer-requested cancellation fee.

11. Consumer Rights

This Policy describes AthleteKits' voluntary procedure for stopping an order before processing.

It does not remove, replace or restrict cancellation, withdrawal, return or refund rights that cannot legally be excluded under the consumer laws applicable to your purchase.

Where mandatory consumer law provides different rights or does not permit the 9% cancellation deduction in a particular circumstance, those mandatory rights will apply instead.

Our separate Return & Refund Policy also provides eligible purchases with a 30-day return period from delivery.

12. Contact AthleteKits

Changed your mind? The earlier we hear from you, the better chance we have of catching your order before it gets moving.

Email: contact@athletekits.com
Phone: +44 7446 362229
Address: 59 Hacking Street, Salford, M7 4ZD, United Kingdom

Support hours

Monday to Friday: 9:00 AM – 4:30 PM (UTC+0)
Saturday and Sunday: 10:00 AM – 2:00 PM (UTC+0)

Email support is available seven days a week.

Once an order crosses the processing line, we keep it moving. Before then, the cancellation route above gives you a clear way to stop it.