A smooth checkout should be the easiest part of getting ready for what comes next.

At AthleteKits, we aim to keep payments clear, secure and straightforward. This Policy explains the payment methods we accept, how transactions are processed, which currencies we support and what to do if something does not look right.

1. Payment Overview

Payment detail	AthleteKits
Checkout	Secure online checkout
Shipping charge	Free
Payment currency	Based on your selected market
Payment confirmation	Provided after successful checkout
Refund method	Original payment method
Refund processing	Within 10 days after approval

The total amount payable will be displayed before you confirm your purchase.

2. Accepted Payment Methods

Depending on your location, device and checkout availability, AthleteKits accepts the following payment methods:

• Visa

• Mastercard

• American Express

• Discover

• Diners Club

• Maestro

• UnionPay

• Google Pay

• Apple Pay

• Shop Pay

Not every payment method will necessarily appear for every customer.

Digital wallets such as Apple Pay, Google Pay and Shop Pay can also depend on your device, browser and the way your wallet is configured.

The payment methods available for your particular order will be displayed at checkout before you complete your purchase.

3. Secure Checkout

Your payment journey should be protected from the starting line.

AthleteKits uses secure HTTPS connections and trusted payment technology to help protect information transmitted during checkout.

Payment information required to complete your transaction is handled through the relevant payment provider and e-commerce infrastructure.

AthleteKits does not need to receive your full payment card details directly in order to process a standard card transaction.

For your security, please never send full card numbers, card security codes or other sensitive payment credentials to us by email, telephone, social media or another unsecured communication method.

4. Pricing and Currency

AthleteKits serves customers across several international markets.

Where the relevant market is available, prices are displayed using the following currencies:

Market	Currency
Australia	AUD
Belgium	EUR (€)
Canada	CAD
Spain	EUR (€)
France	EUR (€)
Italy	EUR (€)
Netherlands	EUR (€)
New Zealand	NZD
Sweden	SEK
United Kingdom	GBP (£)
United States	USD

The currency displayed during checkout is the currency applicable to your AthleteKits transaction.

Please review the currency and final amount carefully before completing payment.

If your card, bank account or payment method operates in a different currency, your bank or payment provider may perform its own currency conversion. Any exchange rate or foreign-transaction charge applied independently by that provider is outside AthleteKits' control.

5. Your Order Total

Before payment is submitted, checkout will display the total amount AthleteKits intends to charge for your order.

This may include:

• Product price

• Applicable discounts

• Applicable taxes

• Any other amount required for the transaction

AthleteKits provides Express Free Shipping, so eligible orders to our supported destinations do not carry a separate shipping charge.

Where taxes or other destination-specific amounts apply, the information available for your order will be presented during the checkout process.

6. Payment Authorization

By submitting your order, you authorize the selected payment provider to process the amount displayed at checkout using the payment method you have chosen.

Your bank, card issuer or payment provider may require additional authentication before approving the transaction.

This can include security measures such as:

• One-time verification codes

• Banking-app approval

• 3D Secure authentication

• Biometric verification

• Other fraud-prevention checks

These checks are controlled by the relevant payment provider or financial institution.

An AthleteKits order is normally considered successfully submitted once the payment has been authorized and an order confirmation has been generated.

7. Payment Confirmation

After a successful purchase, you should receive an order-confirmation email containing the relevant details of your order.

Please review the confirmation and make sure the amount, products and order information are correct.

If you believe you have been charged but have not received an order confirmation, contact us before attempting the same payment repeatedly.

This can help prevent unnecessary duplicate transactions.

8. Declined or Failed Payments

A declined payment does not necessarily mean there is a problem with your AthleteKits account or order.

Payments can fail for reasons including:

• Incorrect card information

• Insufficient funds

• Expired payment details

• Bank security restrictions

• Online or international payment restrictions

• Authentication failure

• Payment-provider technical issues

If a payment is declined, first check the information entered and try again where appropriate.

You may also contact your bank, card issuer or payment provider for more information, or select another available payment method at checkout.

We generally cannot override a decision made by your bank or payment provider to decline a transaction.

9. Temporary Payment Authorizations

In some cases, an unsuccessful, cancelled or interrupted payment attempt may still appear temporarily as a pending authorization on your bank or card account.

A pending authorization is not necessarily a completed AthleteKits charge.

Where the transaction was not completed, the relevant bank or payment provider normally controls when the temporary authorization is released.

If you are unsure whether an AthleteKits payment was successfully completed, contact our team with the relevant order information before submitting another payment.

10. Billing Information

When placing an order, you may be asked to provide billing and contact information such as:

• Full name

• Billing address

• Email address

• Telephone number

• Information required by your selected payment provider

Please make sure the information you provide is accurate.

Incorrect billing information can cause payment authorization to fail or trigger additional security checks.

11. Pricing Errors

We make reasonable efforts to ensure that prices displayed on AthleteKits are accurate.

Occasionally, an obvious pricing, currency, discount or technical error may occur.

If we identify a material error before an affected order is fulfilled, we may contact you to explain the issue and provide the appropriate available options.

We will not silently charge an amount greater than the amount you authorized during checkout.

12. Discounts and Promotional Codes

Where a valid AthleteKits promotional code or discount applies, the reduced price should be displayed in your order summary before you complete payment.

Please check that a discount has been applied successfully before submitting your order.

Promotions may be subject to their own eligibility requirements, expiry dates, excluded products or other clearly stated conditions.

13. Fraud Prevention and Payment Verification

Keeping checkout secure protects both the customer and AthleteKits.

Orders may be subject to reasonable payment and fraud-prevention checks.

In some circumstances, we may need to:

• Verify transaction information

• Review unusual order activity

• Request clarification about order details

• Hold processing temporarily while a payment issue is reviewed

Where we cannot reasonably verify a transaction or the payment is reversed, declined or identified as unauthorized, we may be unable to fulfil the order.

These measures are intended to protect legitimate customers and maintain a secure checkout environment.

14. Refunds

Approved refunds are issued to the original payment method used for the purchase, unless another method is required by applicable law or agreed in an exceptional circumstance.

Under our Return & Refund Policy, an approved return refund is processed by AthleteKits within 10 days after approval.

Once we submit the refund, your bank, card issuer or payment provider may require additional time to make the funds visible in your account.

If more than 15 days have passed since AthleteKits confirmed that your refund was processed and you still cannot see it, please contact us so we can review the transaction.

Full return and refund conditions are available in our Return & Refund Policy.

15. Cancelled Orders

Where an order is successfully cancelled before fulfilment and a payment has already been captured, any applicable refund will normally be sent back to the original payment method.

The rules governing whether an order can still be cancelled are explained separately in our Cancellation Policy.

Depending on your bank or payment provider, it may take additional time for a cancellation, reversed authorization or refund to appear on your account.

16. Duplicate or Incorrect Charges

If you believe you have been charged twice, charged the wrong amount or charged for an order you do not recognize, contact us as soon as possible.

Please provide:

• Your name

• Order number, where available

• Date of the transaction

• Amount charged

• Last four digits of the relevant card, where appropriate

Never send us your complete card number or card security code.

We will review the AthleteKits transaction records available to us and help determine the appropriate next step.

17. Payment Disputes

If you believe there is a genuine problem with an AthleteKits payment, contacting our support team first can often resolve the issue more quickly.

We may be able to investigate an incorrect charge, refund status, cancelled order or other payment concern directly.

Nothing in this Policy prevents you from exercising any payment-dispute, chargeback or consumer rights available through your bank, card issuer, payment provider or applicable law.

18. Payment Information and Privacy

Information collected while you shop or complete payment is handled in accordance with our Privacy Policy.

We may use relevant transaction information to:

• Process and fulfil orders

• Confirm payments

• Issue refunds

• Prevent fraud

• Provide customer support

• Maintain transaction records

• Meet applicable legal and accounting obligations

Payment providers may also process information under their own privacy and security practices.

19. Changes to This Policy

Payment methods, currencies and checkout technology can evolve as AthleteKits develops.

Where this Policy changes, the latest version will be published on this page together with its updated date.

Any payment method, currency or amount actually available for your purchase will be shown during checkout before you authorize the transaction.

20. Taxes and Additional Charges

All applicable taxes and import-related charges are included in the displayed price. AthleteKits does not add separate tax, customs or import charges during checkout. The order total shown before payment is the final amount the customer will be charged.

21. Contact Athletekits

A checkout issue should not put your whole order on the sidelines.

For questions about payments, billing, refunds or an AthleteKits order, contact our support team:

Email: contact@athletekits.com
Phone: +44 7446 362229
Address: 59 Hacking Street, Salford, M7 4ZD, United Kingdom

Support hours

Monday to Friday: 9:00 AM – 4:30 PM (UTC+0)
Saturday and Sunday: 10:00 AM – 2:00 PM (UTC+0)

Email support is available seven days a week.

From the first item in your cart to the final confirmation screen, our aim is simple: make the amount clear, keep the checkout secure and leave no unnecessary surprises between you and your order.