Welcome to the Athletekits Help Center. Here you’ll find answers to the most common questions about shipping, returns, payments, and product warranty. Our goal is to make your shopping experience simple, transparent, and worry-free.
Shipping
Processing: 1–3 business days. Delivery: 7–10 business days. Total: 8–13 business days.
Orders are prepared within 1–3 business days. Our order cutoff time is 5:00 PM (UTC+0)
We currently ship to Australia, Belgium, Canada, Spain, France, Italy, the Netherlands, New Zealand, Sweden, the United Kingdom, and the United States.
Yes. Once shipped you will receive a tracking code by email. Use it on our tracking page.
Returns
You can request a return within 30 days of receiving your order.
Your item must be returned in a condition suitable for inspection and resale. It should be unused beyond what is reasonably necessary to check the item, unwashed, free from marks, stains, odours or damage, and returned with its original tags and packaging where reasonably possible.
Contact Contact@Athletekits.com within 30 days of receiving your order with your order number and the item(s) you wish to return. We will then provide the return address and return form by email.
Once we receive your return and confirm that it meets the return conditions, your refund will be processed within 10 days using the same payment method used at checkout.
Payment
Yes. All payments are processed through a secure checkout using SSL encryption to help protect your payment information.
Orders are processed in the local currencies supported for the countries we serve, including GBP, EUR, USD, CAD, AUD, NZD, and SEK.
Please check that your payment details are correct and that your payment method has sufficient funds. If the issue continues, contact your bank for further assistance.
cancellations
Yes. You can request a cancellation within 8 hours of placing your order by contacting us with your order number.
Email contact@Athletekits.com with your order number as soon as possible.
Yes. If your cancellation is approved, your refund will be issued minus a 9% processing fee.
If more than 8 hours have passed, you can request a return by following our Returns & Refunds Policy.
Still Need Help?
The AthleteKits Team
United Kingdom
Get in touch
| Monday to Friday | 9:00 AM to 4:30 PM (UTC+0) |
| Saturday and Sunday | 10:00 AM to 2:00 PM (UTC+0) |
| Email support | 7 days a week |
| Contact@Athletekits.com | |
| Phone | +44 7446 362229 |
| Address | 59 Hacking Street, Salford, M7 4ZD, United Kingdom |